Visitor management tool for Offices
This project was a 6-month long internship as an Experience Designer at ThoughtWorks India. I as an experience designer was part of GlobalWorkspaces team and was responsible to reimagine the visitor's office experience for all the ThoughtWorks offices across the Globe.
Timeline: 6 Months
Project type: Graduation project
Tool: User Research, Service Maps, Personas, Ideation, Co-creation, Storyboarding, Paper Prototyping, Hi-Fi Mockups
My Role: Experience Designer
The Team: It was a six-member cross-functional team which consisted of a project manager, a business analyst, an experience designer, two developers and a domain specialist for the initial six months duration of the project.
To know more, Go through the Discovery of the Project
Prioritised Problem Statement
How might we provide the visitor with a better registration process experience?
Co - Creation Workshop
For starting the ideation process for the prioritised problems, we planned to arrange collaborative sketching workshops in three different locations with stakeholders and users. The objective for having a collaborative sketching workshop is that collaborative and time-boxed sketching exercises can
produce many divergent ideas in a short amount of time for any design challenge.
Major Ideas from Co-creative workshops for prioritized problem statement
To - Be User Journey and Service Map
One of the main objectives of creating a to-be service map is to lay the foundation for the Minimal Viable Product. The to-be service also helped us in gaining the shared understanding of what we are trying todeliver as a team.
Storyboard for the To - be Journey for a visitor
The Story Board helped us in communicating the To - be journey, we ideated on the basis of the co-creation workshop, we had with the employees. The Storyboard is based on the previously described personas and user scenarios.
The To - Be Service Map
One of the main objectives of creating a to-be service map is to lay the foundation for the Minimal Viable Product. The to-be service also helped us in gaining the shared understanding of what we are trying to deliver as a team.
We interviewed lateral hires in the company to walk us through the visitors’ journey in their respective previous company to help us understand other companies' processes and intervention with respect to the visitors’ journey and the user group, we are targeting for this project.
The elements of the Minimal viable product were based on the imagined To-be service Map. The final MVP was planned keeping in mind the user needs with business and technical constraint
The Task flow of Registration App
We came up with the list of features in the form of the task flow. The list of features helped us in getting to a workflow and then eventually help us in getting to the list of functional requirements. Obtaining features from a task flow, helped us in understanding how users travel through the system templates while performing a specific task.
The Workflow for the Registration App
We came up with workflow of the registration app with the workflow of notification based on the task flow done before. These workflows can be later on converted into wire-flows or vice versa to come up with requirements to have clear objectives before starting to develop.
In agile environment, these become a useful tool for communicating the features/requiremnts to the stakeholders and the team(developers mainly). We took in account various triggers, decision points and actions executed while creating the workflow.
The Workflow for the Registration App
Notification Workflow for Registration App
Final Design for the Minimal Viable Product
The Registration App
The Final Design of the Registeration application, after analyising the different approaches, was based on the approach of having our own app for inviting and managing the visitors.
The Registeration app had an System management funtion, a backstage settings function, a visitor management and checkin-checkout function.