Visitor management tool for Offices

Overview

This  project was a 6-month long internship as an Experience Designer at ThoughtWorks India. I as an experience designer was part of GlobalWorkspaces team and was responsible to reimagine the visitor's office experience for all the ThoughtWorks offices across the Globe. 

Timeline: 6 Months 

Project type: Graduation project

Tool: User Research, Service Maps, Personas, Ideation, Co-creation, Storyboarding, Paper Prototyping, Hi-Fi Mockups

My Role: Experience Designer

The Team: It was a six-member cross-functional team which consisted of a project manager, a business analyst, an experience designer, two developers and a domain specialist for the initial six months duration of the project.

Prioritised Problem Statement

How might we provide the visitor with a better registration process experience?

Co - Creation Workshop

For starting the ideation process for the prioritised problems, we planned to arrange collaborative sketching workshops in three different locations with stakeholders and users. The objective for having a collaborative sketching workshop is that collaborative and time-boxed sketching exercises can

produce many divergent ideas in a short amount of time for any design challenge.

Major Ideas from Co-creative workshops for prioritized problem statement

To - Be User Journey and Service Map

One of the main objectives of creating a to-be service map is to lay the foundation for the Minimal Viable Product. The to-be service also helped us in gaining the shared understanding of what we are trying todeliver as a team.

Storyboard for the To - be Journey for a visitor

 

The Story Board helped us in communicating the To - be journey, we ideated on the basis of the co-creation workshop, we had with the employees. The Storyboard is based on the previously described personas and user scenarios.

The To - Be Service Map

 

One of the main objectives of creating a to-be service map is to lay the foundation for the Minimal Viable Product. The to-be service also helped us in gaining the shared understanding of what we are trying to deliver as a team.

Secondary Research

We interviewed lateral hires in the company to walk us through the visitors’ journey in their respective previous company to help us understand other companies' processes and intervention with respect to the visitors’ journey and the user group, we are targeting for this project.

Future service Map.jpg

The elements of the Minimal viable product were based on the imagined To-be service Map. The final MVP was planned keeping in mind the user needs with business and technical constraint
 

Targeted Research

The Task flow of Registration App

We came up with the list of features in the form of the task flow. The list of features helped us in getting to a workflow and then eventually help us in getting to the list of functional requirements. Obtaining features from a task flow, helped us in understanding how users travel through the system templates while performing a specific task.

 

The Workflow for the Registration App

We came up with workflow of the registration app with the workflow of notification based on the task flow done before. These workflows can be later on converted into wire-flows or vice versa to come up with requirements to have clear objectives before starting to develop.

In agile environment, these become a useful tool for communicating the features/requiremnts to the stakeholders and the team(developers mainly). We took in account various triggers, decision points and actions executed while creating the workflow.

The Workflow for the Registration App

Notification Workflow for Registration App

Final Design for the Minimal Viable Product

The Registration App
 

The Final Design of the Registeration application, after analyising the different approaches, was based on the approach of having our own app for inviting and managing the visitors.

The Registeration app had an System management funtion, a backstage settings function, a visitor management and checkin-checkout function.