About the Project

This redesigned first aid kit acts as an organiser for the user. It not only helps you keep the content of the first aid but also reminds you when you don’t have it in your first aid kit.

 

This is a lightweight, travel-friendly and user-friendly first aid kit with the satisfactory user experience.

Timeline: 6 weeks

Project type: Classroom project

Tool: User Research, Personas, Ideation/Sketching, Paper Prototyping, Hi-Fi Mockups, User testing

My Role: Product Designer

Area of Opportunity

The learning space, I selected as the Area of opportunity was the ANU health centre. The health centre has been set up in 1986 in the ANU campus itself. The medical staff consists of a medical officer, two nurses, one pharmacist, three peons (one male. two female), one ENT doctor who come twice in a week. The basic structure of the health centre has one room for medical officer one female ward which is also used for male patients, one registration room and a room for pharmacy which is also be used as the administration office.

 

Following are the observations of the space of the health centre:

 

  • Improper distribution of space. The room given to medical officer was much bigger than the rooms for patients which was unnecessary.

  • There was a lack of movement in the space. The way the entry-exit door was positioned, it would block the flow of movement in the health centre, if in use.

  • There are no wayfinding signages in the health centre, so its difficult to find the way to medical officer’s cabin.

  • The flow of movement of the people in the health centre is improper. It's not one directional.

  • Space has not been managed properly, free space for the movement is very less.

  • The ambience of the health centre is very dull and quiet.

 

Following are the observation at the Infrastructural level in the health centre: 

 

  • No proper sitting benches for waiting and no proper furniture for staff.

  • The doors of toilets were worn out and the door didn't have a door and latch.

  • No wayfinding signages.

  • The beds of wards were bent and not comfortable.

  • No proper ventilation.

  • Wrong positioning of switchboards.

  • Open toilets are there under staircase, everything is visible if we someone climbs the staircase.

  • The space inside the toilets was very less, so movement was restricted.

  • The space between the nurse’s room and the entry/exit door is very less if stretcher comes in the way, it clogs the movement in the health centre.

  • No organised dedicated space for sitting and waiting for patients.

 

Defining Brief

While talking about user satisfaction in the case of medical facilities. The satisfaction generally comes from the assurance that comes from the services provided by a particular health centre or any medical facility giving centre. We tend to get that assurance generally when the job is done by a person, we trust or when its done by ourselves. So, The initial idea of the design brief is to aim that user satisfaction from health centres, by giving them that assurance which in turn is to make them self - reliant. But with self - reliance comes the factor of unskill-ness of the patients. So, the self - reliance factor can only work till the point its the primitive level of treatment like first - aid. So, Making patients self - reliant but to the extent where they have the skills or knowledge to handle the particular ailment or injury.

 

CONTEXT

The ANU campus Health centre (temporarily)

 

THE BRIEF

To make patients self - reliant for getting First - aid or getting the primitive level of treatment.

 

TARGET USER

Anyone who needs First - aid and can handle tools at the given time and place. Suggested age group : (13 - 70 yrs. old)

 

RELEVANCE

Making patients self - reliant, reduces the quantity of human resource used in the process. Making patients treat themselves will give them that assurance which is not possible somebody else treats them.

 

 

Market Research

FIRST AID KIT BY FALCK

Falck teamed up with Designit ,designed a completely new first aid kit characterised by the unquestionable design parameters; user-friendliness, logic, proven quality and ‘look and feel’. The new first aid kit is divided into four easily accessible compartments that relate to the most common first aid needs; burns, bleeds, bruises and sprains. In the instance of burns the user is quickly guided through the process of treating burns most effectively - i.e. cooling first then applying the right bandage - the rest of the kit’s contents creating as little confusion in the process as possible. The instructional design is centred on using every-day terms around processes and materials, which in combination with the categorisation of the injuries provide a truly user-friendly and intuitive guidance.

 

 

FIRST AID KIT BY KEVIN HERALD KAMPEAN

Hungarian designer Kevin Harald Campean wanted, with its graduation project, to rethink the essential object that is the first aid kit. With a simplified and very well thought out graphic identity.

ONE - HANDED FIRST AID KIT BY GABRIELE MELDIAKYTE

 

The brain does strange things when confronted with bigtime pain. You can read or rationalize about how to react, but real-time throbbing or blistering pain zooms the mind into an echo chamber where the only thing that registers is your own voice screaming. So Meldaikyte got first-aid trained, and set out to simplify the sets in a variety of ways to make quick thinking (and taking action) easier for the wounded. Everything in her kit can be unwrapped and used with one hand only. Components are color coded: burns and scalds in yellow, minor scratches in orange, and the serious uh-ohs (deep, bleeding cuts) are rendered in red. You’re likely to be well aware of what you’re dealing with, but if you’re unsure which category your mishap falls into, you can peruse Meldaikyte’s description of each injury and the step-bystep how-to for treatment, which are clearly expressed through self-explanatory pictograms.

ONLINE PHARMACY PLATFORM BY PILL PACK

Your doctor sends your prescriptions straight to the pharmacists at PillPack, who organize the medications—including your refills, over-the-counter drugs, vitamins, and supplements—into presorted, personalized packets. These tidy little packets are labeled by date and time and delivered to your doorstep. Every 14-day supply of medication fits neatly into a recyclable dispenser labeled with an image of each pill. For those who need a human to talk to, pharmacists at PillPack’s New Hampshire pharmacy are available anytime via phone or email to answer questions.

Findings from the User survey

I did my user survey in order to find out the issues faced by the people with the existing design of the first aid kit and wht gives them that assurance for a satisfying user experience. So the main key points after the user survey are :

 

  • Size and wieght of the first aid box is an issue.

 

  • Items may rattlearound loose resulting in breakage or disarray.

 

  • Containers of liquids may burst and leak from the exposure of heat.

 

  • Items may become broken and wor - out.

 

  • Generally, the user is not able to find the required thing from the first aid easily, takes time.

 

  • The information with the first aid kit is very less and outdated.

 

  • No disease transmission should take place, proper hygiene should be maintained.

 

 

Approach for ideation

The initial idea of how to give patient that self - reliance so as to provide them with the assurance after using the services provided at health center, was to make them independent of an external human factor to get first aid. The approach was to provide the patients with a intermediate stage of teatment between being at home and going to the health center, to provide them with that assurance of treating themselves (only to a basic level of treatment). For fulfilling the purpose of having an intermediate stage of treatment, I thought of having first aid centers at the hotspots of the college campus which will serve as a center for patients to have an initial level of treatment on thier own so as to have that assurace which will result in a stisfying experience from the service provided by the health center. The initial idea was to come up with concepts for the set up of the first aid centers in the campus.

 

 

Initial ideation

The concept generation started with thinking of the possible setups for the first aid centre. the idea was to make something very simple and yet functional at the same time. Also, another idea was to redesign the existing first aid box, making it more functional. So, to start with the ideation for the setup of the first aid centres, the concept for the mechanism for the boxes which will turn into flat panels were explored upon. The aim was to provide with a better experience of using the first aid with an ease of using the product so as to have the assurance of treating himself at the initial stage to have that satisfying experience.

 

 

Concept 1 - BOX TO FLAT PANEL

 

The initial idea for the setup of the first aid centres, concepts for the mechanism for the boxes which will turn into flat panels was explored upon. The aim was to provide patients with a better experience of using the first aid with an ease of using the product so as to have the assurance of treating himself at the initial stage to have that satisfying experience. The basic concept was that if anyone, who owns a health centre can buy these boxes(to be transformed into flat panels) and set up his or her own first aid centres. These first aid boxes will transform into flat panels which will serve as first aid centre with required infrastructure built around it.

 

The basic mechanism of box transforming into a flat panel was prototyped so as to understand the way box opens and how it can be improved to make it more simple and functional.

Problems with the Concept

 

HYGIENE

The one issue with the first - aid centres was the unhygienic conditions it was created because the one setup was used by all the people, and that might lead to other diseases which might spread.

 

RESTOCKING

Another issue was that the content of the first aid should be restocked from time to time. Restocking should be done, when the content is finished and when the expiry date of the content is passed.

 

ABUSE OF THE PRODUCT

The first - aid centre will be in a place where a lot of people will have access to the content of the first - aid. So, abuse of the product is possible.

Ideation after feedback

After the initial ideation for the concepts for setups of the first aid centres (first aid boxes which converts into flat rectangular boxes for easy set up of the centre) and ideation for the redesign of first - aid boxes. the concepts were prototyped in order to get user feedback. After getting to know the problems faced by the user, the ideation after the feedback was initiated. The major problems like hygiene and restocking have to be solved in the upcoming ideation for the first aid box.

Concept 2 - ONE TIME - USE FIRST AID KIT

 

The problems which came out of the feedback from the user after the initial ideation were hygiene and restocking with the misuse of the product. To solve the following issue I came up with the idea of making a one - time use first aid kit.

 

WHY ONE TIME USE?

The reason for making a one time use first aid kit was to solve the problems faced by the user if the first aid kit is one-time use then the user doesn't have to think about restocking the first aid kit. Also, if the if the first aid kit is one-time use, The hygiene issues won't be there because the user will be using the product for once and will be disposing of it. Also, most of the content of the first aid kit whether its gauze swab, adhesive bandages or gauze roll are one - time use. So, making the first aid kit one - time use can be an option.

 

The prototypes were made in order to test the functionality of the product. The main aim of making prototype was to see how the content of the first aid box will be packaged in order to attain that sturdiness as well as keep the packaging light and so its easy to carry the first aid box. The basic idea was to make first aid box lighter and smaller in size as compared to the bulky and space - taking first aid boxes.

After finalising the basic mechanisms for the packaging of the one-time time use first aid kit, different types of forms of the same mechanisms were explored. Also, different mechanisms to open the one-time time use first aid kit were explored.

 

This one - time use first aid kit was made for travel purposes mainly. The main idea was to have a lighter and a smaller version of the already existing first aid kit. Also, most of the content of the first aid kit are one-time use.

 

After the faculty feedback, I went on to explore shapes which are little circular, so that holding the box to open it will be ergonomic. The material, I went on to explore with was corrugated cardboard because its light as well as sturdy so as to achieve that protection for the content of the first aid box as well as it should be light and small to be carried.

Problems with the Concept

 

After working on the concept further, feedback was taken again in order to make improvements in the concept. The issue which I came across with the one time use concept.

 

  • The user has to buy and dispose of the whole box, even if he wants to use only some content of the first aid box.

 

  • The first aid box did not have enough content for the patient to have treatment (if we want it small and less space taking).

 

  • The experience of using the product was same as any first aid box available in the market.

 

  • The functionality of the product wasn’t good, as the content it was holding wasn’t enough for a first aid to be carried while travelling

Concept 3 - TEAR - USE OR KEEP

 

The problem faced with the last concept was that it did not let the user use the content of the first aid according to the requirement of the user. The idea which came was to let the user use the content according to the requirement of the user. it was a tear and use concept. The content which you was to use can be torn apart of the mass and can be used and keep the rest with you, this reduced the wastage of the content of first aid and let user what he wants to use.

 

MAKING EXPERIENCE BETTER

The major thing to focus on was to work on the user experience of the product. The aim was to make the user use the first aid box in a particular way. The aim was to compel the user to follow a particular process while using the product and also making it easy for the user to use the product while following a particular process.

 

DIRECTION SHOWS THE PROCESS

The way the product lays down flat, it shows you the direction in which you have to use the product, the ascending order of increase in the size of the panel shows the process in which the first aid kit needs to be used.

 

TEAR AND USE

Each segment of the first aid kit can be torn apart in order to use it . and if you want to use only some content of the first aid kit, you can tear it, use it and keep the rest with you.

Problems with the Concept

 

After working on the concept further, feedback was taken again in order to make improvements in the concept. The issue which I came across with the one time use concept.

 

  • The waste generated by the product was a problem - Discarding the concept of one-time use first aid kit as the one time use first aid was not a financially viable solution.

 

  • The first aid box did not have enough content for the patient to have treatment (if we want it small and less space taking).

 

  • The experience of using the product was same as any first aid box available in the market.

 

  • The functionality of the product wasn’t good, as the content it was holding wasn’t enough for a first aid to be carried while travelling.

Towards the Final Concept

The concept of compelling the user to use the first aid in a particular way while following the process was the thing I was supposed to take forward. The improvisations to be made in the concept was related to the functionality and usability of the product. The overall experience of the user with the product should be improved with the ease of using the product.

Final Concept

I reached my final product, after continuous feedback, and making improvements in the concepts. I started with working on concepts for the setup for the first aid centres to be built around the hotspots of the university campus. But after the feedback and working further on the concept, I finally came to a product which is functional and provides users with a satisfying experience of using the product.

EXPLAINING THE CONCEPT 

 

The concept was to compel the user to use the first aid in the way that its hygienic and also make user learn the process of using the first kit.

 

- The first - aid kit lays flat, its easy to find the required item at one glance, and tells you in which way to use it, the front - most panel of the first aid kit has the slot to keep the disposable gloves, so that user wear the gloves, before proceeding for giving himself or herself, the first - aid.

 

- The shape of the first aid kit is in the way that it tells you the direction, in which way to use it.

 

- The first aid kit is distributed into three sections, first one is for cleaning, the second one for the solutions, we apply after cleaning and the third one for the bandages.

 

 

THE VISUALS OF THE KIT

 

The visuals of the first aid help the user have a better experience while using the product. The visual of a growing tree in the three panels show the steps of the process of using the first aid kit. Also. why nature because some scientific studies have shown that when you around nature, You are calm. So, at the time of panic, this first aid kit will not only provide you with the content to use when you need it but also help you calm down mentally while using it.

 

 

FIRST AID KIT CUM ORGANISER

 

The first aid kit acts as an organiser for the user. It not only helps you keep the content of the first aid but also reminds you when you don’t have it in your first aid kit because there is a specified place for every item of the first aid kit in it.

Prototyping the final concept

After finalising the concept for how the first aid kit will be, what will be the layout, how will it open and what will be the content of it. The mockups of the concept were made in order to get the user feedback, and after that, the material was finalised in order to make the product.

 

After finalising the concept for the first aid kit, the mockups were made in order to get user feedback, so that the improvements can be done in the final concept. The actual dimensions of the content were used in the mockup, so as to understand the scale and the interaction of the user with the product.

THE MATERIAL

 

The material, that I finalised for the first aid kit was the polypropylene sheet. The material I required for the concept should be light, reusable and durable.

 

Polypropylene (PP) is a thermoplastic “addition polymer” made from the combination of propylene monomers. It is used in a variety of applications to include packaging for consumer products, plastic parts for various industries including the automotive industry, special devices like living hinges, and textiles.

 

 

 

THE PROCESS OF MAKING

 

Following are the steps involved while making the prototype of the concept/ product: 

 

  • The plan of the first aid kit was made and was laser cut on the polypropylene sheet.

 

  • After the plan was cut out, living hinges were given by scoring the material.

 

  • After giving the hinges, the elastic was fixed with adhesive at the places where the content needs to put.